Terms Of Sale

1. Order Acceptance:

   • All orders are subject to acceptance by the Seller.

   • The availability of Products is subject to change without notice.

   • We reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies or errors in product descriptions, pricing, or availability.

2. Pricing and Payment:

   • All prices displayed on our website are in [currency] and exclude applicable taxes, shipping, and handling fees.

   • Payment is required at the time of placing the order.

   • We accept payment methods as specified on our website.

3. Shipping and Delivery:

   • Shipping and delivery options, fees, and estimated timelines are outlined on our website.

   • We strive to ensure timely delivery, but we cannot guarantee specific delivery dates as they may vary depending on the shipping carrier and destination.

4. Returns and Refunds:

   • We are committed to customer satisfaction. If you are not completely satisfied with your purchase, please refer to our Returns and Refunds Policy available on our website for detailed instructions.

5. Intellectual Property:

   • All intellectual property rights, including copyrights and trademarks, related to the Products remain the property of the Seller.

6. Limitation of Liability:

   • In no event shall the Seller be liable for any indirect, consequential, incidental, or punitive damages arising out of or in connection with the purchase or use of the Products.

7. Governing Law and Jurisdiction:

   • This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

8. Modifications:

   • We reserve the right to modify or update this Agreement at any time. Any changes will be effective upon posting on our website. It is your responsibility to review this Agreement periodically.

   • By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Sale. If you have any questions, please contact our customer service.

 

Commission Projects Terms and Conditions:

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Payment:

For all commission projects that are not initiated through the website and require an invoice, a 50% deposit of the total project cost is required before the project commences. The deposit serves as a commitment to initiate the project and secure resources for its execution.

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Deposit Forfeiture and Refund Policy: 

In the event that the commission project is canceled after the deposit has been paid and materials have been sourced, the deposited amount will be forfeited. This amount compensates for the costs incurred in the procurement of materials, initial design work, and project planning.
At WHCreations, we understand that circumstances can change. Therefore, we do not wish to retain your deposit money unnecessarily. If materials have been sourced and a cancellation is necessary for valid reasons, we will make the utmost effort to facilitate a refund. The following refund options are available:

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• Return of Materials at Cost: If materials can be returned to the supplier, we will facilitate the return process for you at cost plus a charge of £150. This charge covers all associated fees, including the return of materials to the supplier, as well as the time and fees incurred in the process.

• Return of Non-Returnable Materials: In cases where materials cannot be returned due to specific ordering of goods, we will offer to sell the goods to you. This will be done at a fair market price, and we will make every effort to minimise associated costs. However, please note that this process may incur fees for time and administrative expenses, totaling £100. All materials will need to be collected from our location, or alternatively, we can arrange delivery for a fee to be determined based on the shipping requirements.

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Final Payment:

The remaining 50% of the project cost is to be paid in full upon collection or delivery of the completed item. The final payment ensures the completion of the project and covers the remaining expenses associated with labor, materials, and any agreed-upon modifications.

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Modification Charges:

Any changes or modifications requested by the client after the project details have been finalised and the deposit has been paid will be subject to additional charges. These charges will reflect the cost of materials, labor, and any work already carried out up to that point. Clients will be informed of the estimated costs before any modifications are undertaken.

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Works Carried Out:

Changes made subsequent to the initial project agreement may impact the schedule, cost, and overall feasibility of the project. The client acknowledges that modifications may affect the project's timeline and budget and agrees to be responsible for any adjustments required due to these changes.

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Use of Photographs: 

WHCreations may take photographs of your commissioned work at various stages of the process, including before, during, and after completion, for promotional purposes, including use on social media platforms and email campaigns. Please note that "before" photos will typically only include reference materials or preliminary sketches, and will not include your likeness. We will always contact you for confirmation before using any photos that feature you, your location, or the commissioned piece.

We understand the importance of privacy and will make our upmost effort to remove any identifying information from the photographs, such as your location or other details captured in the background.

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Revoking Consent: 

You have the right to revoke your consent for WHCreations to use your photographs at any time. Please submit your request to revoke consent via email to william@whcreations.co.uk.

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Please Note: Due to the nature of social media and email marketing platforms, it may not always be possible to completely remove all instances of the photographs once they have been published. This includes situations where subscribers may have already downloaded emails containing the photographs.

 

By proceeding with a commission project, the client acknowledges and agrees to abide by these terms and conditions outlined above. These terms are meant to ensure a clear understanding of the financial commitments and responsibilities associated with commission projects that do not follow the standard online purchase process.