Turning Advice Notes
As a few words of advice, when turning any pen blanks always make sure that you adhere to the following instructions
•    Ensure resin blanks are at a minimum of room temperature before turning as cold resin is prone to cracking and/or chipping
which would ruin the final pen.
•    Do not take over aggressive cuts when turning especially with the hybrid blanks as different materials react differently when
turned using heavy cuts. Most woods may be OK however Corian and other substances respond better to light cuts. So always turn
carefully.
•    Any tools used must be correctly sharpened as a dull tool will affect the quality of the end result.


Pen Blank Returns/Refunds Policy
Adhering to the Turning Advice Notes will ensure the best chance possible that all blanks result in a satisfactory outcome. However, in the unfortunate event that during turning the blank is completely destroyed to the point of being unusable, the liability will rest solely with the purchaser and any replacements and/or refunds will only be considered should a fault be identified upon initial delivery of the blank. 
If this is the case it is the responsibility of the customer to make contact with us straight away using the link on my website, to decide a mutually satisfactory resolution. In cases where a refund or replacement is agreed the blank should be returned to me exactly as it was received when originally purchased.
Any blank that has failed during turning will not be covered under this policy as once used a root cause cannot be clearly levied against the manufacturing process.
Any damages during transit should be discussed directly before a resolution is decided as different carriers have different rules which may affect the outcome. Any conversation regarding delivery damage does not guarantee a replacement/refund.

 

Age restricted product. You must be over the age of 18 to purchase and take delivery of this item.
All knives are hardened and tempered to keep a sharp edge. Like any blade from time to time it may need sharpening to maintain good performance. If at any time the knife becomes dull it should be sharpened immediately as a dull blade will impair the item during use.
The marking knives we sell on this website are age restricted and cannot be sold to people under the age of 18. We reserve the right to carry out age verification checks and if we have been unable to satisfactorily confirm your age by other means, you will be contacted and asked to send us proof of your age by post or email in the form of a copy of your driving licence/passport which shows your age and your billing address.
Only when we have verified you are over 18 will your order will be fulfilled and shipped. A note will be added to your account, the images will be deleted, and you will not be asked to provide it again.
Please note, we do not deliver to school addresses.
These are MARKING KNIVES and are to be used as such. Misuse of these products will cause serious injury or harm. We therefore do not take any responsibility for any damage, or injury caused by the use of these products.

 

Damaged Goods Returns/Refunds Policy
Every product has been produced with high quality materials to ensure the best outcome possible. However, in the unfortunate event that your item arrives in an unsatisfactory state due to delivery, then you should contact us as soon as possible, explaining in full detail and supplying pictures where necessary.

Any replacements and/or refunds will only be considered should a fault be identified upon initial delivery of the item. 
If this is the case it is the responsibility of the customer to make contact with us straight away to decide a mutually satisfactory resolution. For situations where a replacement or refund is agreed the item should be returned exactly as originally received.

 

Pens are created using the highest quality kits and blanks.
These are bespoke handmade items, all pictures on the website show off the detail as much as possible. Upon purchasing a pen please be aware that minor differences in colour/shape/design to that shown in pictures may occur from time to time. All pens sold on this site contain replaceable ink inserts that can be purchased as required at any good stationary shop.

 

All tools sold through this website are purchased as seen.
Handmade items may differ slightly in terms of shape/colour/design to that shown in pictures. Due to the nature of the products you may find small tooling marks where the items are made. This will in no way effect the use of the product.
Hand tools including hand planes are sold as seen. The buyer takes responsibility when purchasing any item to ensure they have studied all images and description where available. Any additional information should be sought before purchase. 

WHCreations and William Head, being the owner of this website, shall not be held accountable for any injury or damage caused to yourself or others, including damage to property, while using any tools or materials purchased from this website or any other platform where items are for sale. Purchasing from this website is your acknowledgement and waiver of these terms should they arise.

Returns/Refunds Policy
All items will be sent securely packaged. If during delivery the item purchased should arrive damaged, contact should be made with the seller at the first available opportunity using the contact link on the website. Any damages during transit should be discussed directly before a resolution is decided as different carriers have different rules. Any conversation regarding delivery damage does not guarantee a replacement/refund.