Returns &
Refunds
Policy
Thank you for shopping with WHCreations. We want to ensure your complete satisfaction with our woodworking classes and furniture-based products. Please read our Returns and Refunds Policy carefully to understand your rights and obligations.
Returns
1.1 Eligibility
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We accept returns for a refund or exchange within 14 days of the purchase date.
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To be eligible for a return, the Product must be unused, in its original packaging, and in the same condition as when you received it.
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Custom-made or personalized Products may not be eligible for return unless they are defective or damaged upon arrival.
1.2 Return Process
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To initiate a return, please contact our customer service team within 14 days of receiving the Product.
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You will be provided with instructions on how to return the Product.
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The cost of return shipping shall be borne by the Buyer unless the Product is defective or damaged upon arrival.
Refunds
2.1 Eligibility
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to the original payment method within a reasonable timeframe.
2.2 Non-Refundable Items
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Certain items are non-refundable, including gift cards, downloadable digital products, and custom-made or personalized Products (unless defective or damaged upon arrival).
2.3 Deductions
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In cases where the returned Product is not in its original condition, is damaged, or is missing parts, we reserve the right to deduct a reasonable amount from the refund to cover any diminished value.
Exchanges
3.1 Eligibility
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We accept exchanges for the same Product or a different Product of equal value within 14 days of the purchase date, subject to availability.
3.2 Exchange Process
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To initiate an exchange, please contact our customer service team within 14 days of receiving the Product.
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You will be provided with instructions on how to proceed with the exchange.
Damaged or Defective Products
4.1 Notification
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If you receive a damaged or defective Product, please contact our customer service team within 48 hours of delivery to report the issue.
4.2 Resolution
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We may request supporting evidence such as photographs or videos of the damaged or defective Product.
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Depending on the circumstances, we will offer a refund, exchange, or repair for the damaged or defective Product.
Contact Us
If you have any questions or need assistance with returns or refunds, please contact our customer service team at sales@whcreations.co.uk. We are here to help you.
Note: This Returns and Refunds Policy is governed by the laws of the United Kingdom.